Refund & Return Policy

Customer-initiated Cancellations

If you cancel an order after it has been processed or packaged, applicable packaging and handling charges will be deducted from your refund.

Refund Timeline

Refunds are initiated only after inspection of the returned product(s).
Once approved, the refund is processed to the original payment method within 3 working days.

Refund Assistance & Contact Information

For any queries related to refunds, returns, complaints, feedback, or reviews, our support team is ready to help.
You can reach us through Contact Form: Submit your query via the Contact Us section on our website for faster tracking.

Refund/Return Case Examples

  1. Order Cancellation (Immediately After Ordering)

    If an order is cancelled right after placing it, 4% of the paid amount will be deducted.
    This deduction covers mandatory payment gateway and platform fees.

  2. Order Packed but Not Shipped

    If an order is cancelled after it has been packed but before dispatch:
    4% deduction (gateway + platform fees), plus Packing charges (250-250 depending on product size) will be applied.
  3. Order Delivered & Customer Return Request

    If the order has been delivered and the customer wishes to return it:
    4% deduction (gateway + platform fees), plus Forward courier charges will be deducted
    Customer must return the parcel at their own expense to our origin address.
    Important Condition for Returns:
    To claim a return, the customer must provide a complete and uncut unboxing video starting from the sealed package to opening the product.
    The video must clearly show the shipping label, intact seal, and full unboxing process.
    Only after reviewing the video, our team will confirm if the return is applicable

  4. Undelivered Orders Returned by Courier

    If the parcel is returned to us due to reasons such as:
    Incomplete or incorrect address.
    Customer not available.
    Phone not reachable

    Refusal to accept delivery then:
    4% deduction (gateway + platform fees), plus 
    Forward courier charges, plus
    Return courier charges will be deducted from the paid amount

    Caution Cases:
    Sometimes, the courier may accept the shipment but fail to deliver it. In such cases, we will raise a request for return of freight
    For prepaid orders, customers must not pay any amount to the courier - not even 21. If anyone asks you to pay at the time of delivery, please treat it as a scam and report it to us immediately. with the courier partner.
    Share your OTP with the courier delivery person only when you physically receive the parcel in hand with the Pitstore.in sticker/label on it.

Refund Timeline

Refunds are initiated only after inspection and confirmation by our team.
Once approved, refunds will be processed to the original payment method within 3-5 working days